Frequently Asked Questions
Yes, we do please contact us either by phone 813-938-6025 or send a request via email to firstname.lastname@example.org
Please email all return information to our Return Specialist at email@example.com. The information needed in the email for the return is your name, company name, order number, best email to contact you at, best phone number to reach you at, reason for the return. Once the return specialist get the information she will process the return in a timely manner.
At Mbs Signsupply we understand that there can be issues that arise when an order is placed. We take pride in our products and stand behind them 100%; but if at any time you are dissatisfied with our product or need to return any items please make note of the following return policy and procedures:
Please note that items returned damaged are not eligible for credit
If there are any problems with the order they must be reported to MBS within 48 hours of the product being received.
On all returns the original price paid for shipping is non-refundable. This includes ground, expedited shipping, and freight.
On all returns the customer will have to pay for return shipping. An exception will be made if the fault falls on MBS.
Before any returns will be accepted by our shipping department there must be a RMA number present on the box. This would be sent to you by email from the return specialist.
All returns with MBS are subject to a 20%- 50% restocking fee. We understand mistakes can be made and if there is fault on MBS the restocking fee will be waived.
If the items do not come back in original packaging or come back damaged due to negligence from improper packaging then MBS has the right to deny payment back on the return or process the return with a 50% restocking fee depending on the situation.
When orders are placed with Mbs signsupply we offer shipping through FedEx, UPS, USPS, and DHL. All shipping charges are received from them and we do not control what they charge. If you would like to utilize your own shipping account there will be a $5 charge, then you would pay the fee charged to you by the shipping company provided.
All shipped orders receive a confirmation email with your tracking number. We can also assist with tracking the order by phone at 813-938-6025 and with your order number our online sales representative will also be able to assist you in tracking the order. Please feel free to also email any questions that you may have to firstname.lastname@example.org
Online credit card purchases are processed through Authorize.net. Authorize.net is one of the best and most secure providers for processing credit card charges through the internet. They are a third party vendor and we do not have access to the card information from this vendor. We do recommend that you clear your cookies and make sure that you have a secure internet connection when placing your order. This is because we cannot control what happens between your system and ours when the order is processed.
Sales tax will not be charged unless you are located in the state of Florida or the state of Nevada. If you have a resale certificate for either state please email it to email@example.com or give us a call at 813-938-6025 and we will make sure to mark your account accordingly.
Yes, we can ship orders internationally. International orders must be placed by phone at 813-938-6025 or by email at firstname.lastname@example.org. When placing an international order please provide us with all your company and order information so that we may quote you properly. All orders will be shipped via DHL. We do accept third party carriers as long as you provide the shipping details. All international orders must be paid via wire transfer. When placing your order all the information will be provided when the quote is sent via email.
All shipped orders receive a confirmation email with your tracking number. We can also assist with tracking the order by phone at 813-938-6025 and with your order number our online sales representative will also be able to assist you in tracking the order. Please feel free to also email any questions that you may have to email@example.com.
We currently have 4 warehouse locations. The main office is located in Tampa, FL. We also have warehouses located in Las Vegas, Nevada; Chicago, Illinois; and Denver, Colorado. We do have “store pickup” available as long as you are located near either location.
Please contact the office at 813-938-6025 or you can also reach us via email at firstname.lastname@example.org within 30 min of processing the order to cancel or change orders.
Yes, all orders either placed online or by phone will get an email confirmation as well as a shipping confirmation with your tracking number as well. Make sure to check your spam folder from our automated system. The email address associated with those emails will be email@example.com
The other terms used for Clear Anodized Aluminum are Dull Aluminum, Brushed Aluminum, and Satin Aluminum.
Usually we have a 10-14 day lead time depending on the product. The lead time usually starts after the purchase has been made.
All orders are shipped same day as long as we have the product in stock. The latest that an order can be placed is 7:30 pm ET.
We accept all major credit cards; Visa, MasterCard, Discover, and American Express. We also accept checks, e-checks, PayPal, wire transfers, and COD. Payments made by wire transfer and COD are subject to an additional fee.
Mbs Signsupply is committed to protecting your personal information and privacy. No information will be sold or shared with any third party outside of the duties required to fulfill the order. Mbs Signsupply has passed all required processes to be compliant with information security.