Frequently Asked Questions

Online credit card purchases are processed through Authorize.net. Authorize.net is one of the best and most secure providers for processing credit card charges through the internet. They are a third party vendor and we do not have access to the card information from this vendor. We do recommend that you clear your cookies and make sure that you have a secure internet connection when placing your order. This is because we cannot control what happens between your system and ours when the order is processed.

The only difference between aluminum and stainless steel is the finish.

A cap is the piece that finishes the overall look of the application. It is the part that holds the material to the barrel. It is also known as the puck or head.

The amount of time required to install your project determines on how handy the installer is and how extensive the project is. It can take anywhere from 10 minutes and above to install.

At MBS Standoffs we understand that there can be issues that arise when an order is placed. We take pride in our products and stand behind them 100%; but if at any time you are dissatisfied with our product or need to return any items please make note of the following return policy and procedures:

Please note that items returned damaged are not eligible for credit

If there are any problems with the order they must be reported to MBS within 48 hours of the product being received.

On all returns the original price paid for shipping is non-refundable. This includes ground, expedited shipping, and freight.

On all returns the customer will have to pay for return shipping. An exception will be made if the fault falls on MBS.

Before any returns will be accepted by our shipping department there must be a RMA number present on the box. This would be sent to you by email from the return specialist.

All returns with MBS are subject to a 20%- 50% restocking fee. We understand mistakes can be made and there is fault on MBS the restocking fee will be waived.

If the items do not come back in original packaging or come back damaged due to negligence from improper packaging then MBS has the right to deny payment back on the return or process the return with a 50% restocking fee depending on the situation.

The bolt that holds the cap and barrel together through hole in your substrate or material.

The cable and rod systems are best used indoors. We do not recommend that they be used outside.

Yes, all orders either placed online or by phone will get an email confirmation as well as a shipping confirmation with your tracking number as well. Make sure to check your spam folder from our automated system. The email address associated with those emails will be sales@mbs-standoffs.com

The amount of standoff usually is based on the size of the sign itself. We normally recommend a standoff every 2’ or 24”. A good example would be a 4’ x 8’ sign the recommended amount if standoffs would be 4 across the top and 4 across the bottom so a total of 8 standoffs.

The 1/16” stainless steel cable can support up to 50 lbs. not including the mounting hardware. The 1/8” cable can support up to 100 lbs. per cable not including the mounting hardware.

All shipped orders receive a confirmation email with your tracking number. We can also assist with tracking the order by phone at 813-938-6025 and with your order number our online sales representative will also be able to assist you in tracking the order. Please feel free to also email any questions that you may have to sales@mbs-standoffs.com.

The flag sign is sold as a set and cannot be sold separately.

All shipped orders receive a confirmation email with your tracking number. We can also assist with tracking the order by phone at 813-938-6025 and with your order number our online sales representative will also be able to assist you in tracking the order. Please feel free to also email any questions that you may have to sales@mbs-standoffs.com

MBS Standoffs is committed to protecting your personal information and privacy. No information will be sold or shared with any third party outside of the duties required to fulfill the order. MBS Standoffs has passed all required processes to be compliant with information security.

We currently have 4 warehouse locations. The main office is located in Tampa, FL. We also have warehouses located in Las Vegas, Nevada; Chicago, Illinois; and Denver, Colorado. We do have “store pickup” available as long as you are located near either location.

At Mbs Signsupply we understand that there can be issues that arise when an order is placed. We take pride in our products and stand behind them 100%; but if at any time you are dissatisfied with our product or need to return any items please make note of the following return policy and procedures:

Please note that items returned damaged are not eligible for credit

If there are any problems with the order they must be reported to MBS within 48 hours of the product being received.

On all returns the original price paid for shipping is non-refundable. This includes ground, expedited shipping, and freight.

On all returns the customer will have to pay for return shipping. An exception will be made if the fault falls on MBS.

Before any returns will be accepted by our shipping department there must be a RMA number present on the box. This would be sent to you by email from the return specialist.

All returns with MBS are subject to a 20%- 50% restocking fee. We understand mistakes can be made and if there is fault on MBS the restocking fee will be waived.

If the items do not come back in original packaging or come back damaged due to negligence from improper packaging then MBS has the right to deny payment back on the return or process the return with a 50% restocking fee depending on the situation.

The hardware needed to use the art hanging systems includes the rail, the hanging cables, cable hooks, and the mounting hardware for the rails.

We accept all major credit cards; Visa, MasterCard, Discover, and American Express. We also accept checks, e-checks, PayPal, wire transfers, and COD. Payments made by wire transfer and COD are subject to an additional fee.

The weight limit is based on the anchoring system used. Please refer to the data sheets available on our screws and anchors.

All orders are shipped same day as long as we have the product in stock. The latest that an order can be placed is 7:30 pm ET.

We have a facility that can customize about any product. Please call 813-938-6025 or send an email to sales@mbs-standoffs.com